The brief
The challenge
Support teams were overburdened with repetitive technical questions already documented in long PDF manuals.
The product response
A focused solution, shaped around real use.
Implemented a Retrieval-Augmented Generation (RAG) pipeline utilizing vector embeddings, streaming OpenAI LLM responses, and document parsing.
Product building blocks
What we put into the experience.
Automated PDF Document Chunking & Indexing Context-Aware Streaming Conversational AI Human Escalation & Ticket Creation Hand-off Custom Guardrails & Privacy Scoping
The outcome
Deflected 54% of routine tier-1 support tickets autonomously.
Have a product idea with real potential?
We can help you find the strongest route from early thinking to an experience customers will return to.